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Shipping and Delivery

We deliver products to all Major cities and states all over India. Since transport/courier agencies do not deliver to P.O. Box address, customers are requested to provide full shipping address with pin code / zip code. In the non serviceable area we would request for alternate address. if you can't provide it than you can get prompt refund of your order. 

Once you placed an order online or offline, We will send you a confirmation email to your given email id, providing you all the detailed information for your order regarding the order amount, discount, item codes and quantity etc.

Currently we are working on made to order basis, so as you proceed for a order with payment confirmation than we start work on your order. We typically dispatch the product within three to four weeks of order confirmation.

All our products are dispatched from our production house at Jodhpur (Rajasthan) through reputed couriers or local transporters. Depending on the delivery address, the product should reach you within 4-5 weeks of order confirmation. We try to ensure that the product reaches you within the delivery time communicated. The delivery time is indicated on each product page. We are not making any commitment regarding the delivery date as we don't want to spoil anybody's special day or function or festival. We request our customers to give us sufficient time to produce your ordered item and deliver you best quality products.

All shipment delivery means Ground floor delivery only. Gati courier or most of courier companies will charge extra amount to carry your item into a specific room or up stairs or floor, these charges will be additional and customer has to pay in cash to courier person at the time of delivery.

Residences or businesses that have steep uphill or downhill slopes leading to the entryway may also be charged additional fees. By purchasing an oversize item, you authorize Indianfurnitures.in and/or the logistic company to assess additional fees to you as required of such area delivery.

You agree to ensure that access is suitable for the delivery of the furniture to your desired location. Indianfurnitures.in will not accept cancellation of order by you at the time of delivery on the basis that access to your desired location is not possible (e.g. Gate/doorway too small, insufficient space to maneuver the furniture through the premises, road inaccessible to delivery van, etc.)

Octroi and Taxes:

The State Government of some states charges Octroi/other entry taxes for any articles comes from other states. Since these types of charges are applicable only in some states so we are not adding the extra amount in our shipping charges. Buyer from applicable state needs to pay the Octroi or other applicable tax at the time of delivery and if any forms is needed for state specific purpose than customer has to issue the form to us by courier to be attached with the consignment while dispatching it.

In Case of Transit Damage (Exceptional cases): 

Our products are well-packaged to avoid any scratch or damage during Transit. If an item looks damaged or parts are missing, please take a photo and notify us within 48 hours of receipt of goods. Even if the package appears only slightly damaged, write "Package got with Damage" when you sign for delivery.

Open packages is not provided so kindly check the packaging thoroughly and if you found the packaging in torn condition than please make a remark on the receipt before accepting the damaged packing such as 'Goods received with damaged packing.

After opening the package, if article found in damaged condition than buyer needs to inform us via mail with the pictures of damaged product within 48 hours of receiving of the goods. Please keep the packing material intact as you have to take care for the repacking of goods in case of replacement or refund. After we receive the pictures of damaged product one of below mention action will be used:-

# In case of Minor damages (chipped off or scratches): which can be easily fixable/repairable with help of local carpenter then we suggest Customers to take help of local carpenter and fix the damage part. We will pay the repairing charges directly to customer account. This way the buyer does not have to wait for the replacement and other paper work. Please note that minor damages can be reworked by a local carpenter in such a way that it does not look like a repaired piece mostly coz the broken part will be fully replaced by the carpenter and matching polish will be done.

# In case of Completely damage product: we will provide the replacement with a fresh new item or refund the damage item price. 

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